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Brookside Lodge - Gatlinburg - On the River

Hotel
463 E Parkway, , Gatlinburg, Tennessee 37738, USMap
8.6/10
Excellent
2,178 reviews
"not a bad hotel"
View (176)
Breakfast (103)
Waterfront (73)
Price (67)
Pool (34)
Heating (23)

Every reservation made with Brek includes free protection against issues with confirmation, check-in, room dissatisfaction, or amenity problems.

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check-in

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nights

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Amenities

Pool
Free Wifi
Paid parking

Location

463 E Parkway, , Gatlinburg, Tennessee 37738, USView in Google Maps
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Stay information

Dip into one of the 2 outdoor pools or enjoy other recreational amenities, which include a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby. Guests can get around on the shuttle (surcharge), which operates within 0.1 mi.. Featured amenities include express check-out, luggage storage, and laundry facilities. Planning an event in Gatlinburg? This hotel has facilities measuring 4004 square feet (372 square meters), including a conference center. Self parking (subject to charges) is available onsite..

Things to know

Check-in16:00 - 23:30
Check-out00:00 - 11:00
Dates and times refer to property's local time

Check-in instructions

For any questions, please contact the property using the information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools The front desk is open Monday - Tuesday (8:00 AM - 11:30 PM) and Wednesday - Sunday (7:30 AM - 7:00 AM) This property doesn't offer after-hours check-in

Minimum check-in age: 21

Special check-in instructions

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Additional information

Optional fees: Self parking fee: USD 5 per dayCrib (infant bed) fee: USD 10.0 per nightRollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

. Policies: Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-out is available. . Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards; cash is not acceptedSafety features at this property include a carbon monoxide detector, a smoke detector, and a security systemThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property . Special instructions: The front desk is open during the following times:Monday - Tuesday: 8:00 AM - 11:30 PM This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.. Minimum age: 21. Check in from: 4:00 PM. Check in to: 11:30 PM. . Check out: 11:00 AM.

Know before you go

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Reviews

8.6/10
Excellent
2,178 reviews
Latest
View (176)
Breakfast (103)
Waterfront (73)
Price (67)
Pool (34)
Heating (23)
Kid friendly (21)
J
Julie
1 month ago on Hotels.com
hotels.com
10/10
Clean and great staff
C
Charles
1 month ago on Hotels.com
hotels.com
2/10
We were provided a room that became filled with smoke from another room's fireplace fire. This room did not have olympics coverage unlike the replacement room we had due to the smoke problem. Due to the smoke, we were assigned a new room, but we were unable to open the door that required staff to diagnose / fix the problem. While the replacemnt room was a bit better, it had one chair - a bar stool while a desk chair would have been nice. Also, a number of stink bugs were in the room. A large chip in the furniture refects the sub standards of this hotel as the1970's appearance reflected in most areas of the property. There were no electrical outlets on my side of the bed, unlike most hotels providing wall outlets or a lamp with multiple power connections. While the Hotels.com listing states a 3 star hotel and states a restaurant class breakfast, everything was substandard in all respects. an 8+ rating is way overstated in my opinion.
J
Jonathon
1 month ago on Hotels.com
hotels.com
2/10
The room was dirty. Switched to a new room and was also very dirty.